ISO 20000 Certification in the Philippines: ITSMS Consultants

ISO/IEC 20000 guides: Overview · Requirements · Cost · How to get certified · Pair with ISO 27001

We are the largest ISO 20000:2018 Information Technology – Service Management System consulting, certification, training, implementation and facilitation organizations in the Philippines. With offices over 35 countries and clients over 78 countries, we partner companies and organizations of sizes and nature in Philippines to implement the ITSMS as per ISO 20000:2018 standard effectively, efficiently and quickly while adding tremendous value to the profitability, performance and competitiveness of an organization.

If you are looking for international standard IT service management, you can invest in ISO 20000 certification. Our team of ISO consultants will help you to process your business needs and international methodologies. ISO 20000 certification in Manila works as the benchmark for delivering managed solutions, assessing the performance and measuring the service standard. This standard elaborates some management procedures, intended to assist you in offering IT services. Our ISO 20000 certification in Philippines will help you in controlling ITSM. At the same time, we enable you in proving the best processes applied in your business.

Why have the ISO 20000 certification in Cebu?

ISO 20000 helps every company to control its ITSM. It also improves services and fulfil customer requirements. Moreover, you will get various other values from ISO 20000 IT Service Management in Philippines.

1. Gives you access to enter international markets- Several public sector organizations reveal compliance of their IT solutions providers with this ISO 20000;
2. Guarantees the clients about the fulfilment of their service-related requirements
3. Helps in leveraging latest practices for optimization of processes and resources
4. Enforces very high effectiveness for consistent improvement and review of service management
5. Controls the conformance costs to various regulations- PCI DSS

ISO 20000 certification in Cebu- Know about the parts

There is a process-based approach with ISO 20000 certification in Manila. It helps with consistent development, and we enable you to learn about 5 parts.

1. Part 1- Provides ITSM requirements and reveals the relevancy to those, maintaining and initiating ITSM
2. Part 2- Guide you on the service management system application
3. Part 3- Provides important information about the scope development
4. Part 4 – Helps in developing a process assessment syste
5. Part 5- Presents an implementation scheme for SMS to fulfil ISO 20000-1 requirements

Apart from these parts, we will also help you to know how to get ISO 20000 certificate in Philippines

How to get ISO 20000 ITSMS certification in Philippines?

A successful ISO 20000:2018 implementation is possible when the project is planned professionally and implemented with expert ITSMS consultants in Philippines. We use our internationally proven ISO 20000 ITSMS implementation methodology that is fine-tuned to the local Philippines working culture.

1. ISO 20000:2018 implementation plan and project charter finalization
2. Awareness training on ISO 20000 ITSMS to the teams and employees across the organization.
3. Business Process Review and Gap Assessment of your existing Information Technology – Service Management system to find the degree of compliance and gaps as per ISO 20000:2018 standard.
4. Process design and ITSMS documentation including ITSMS policy, procedures, manuals, checklist, forms, risk assessment, work instructions, templates, SOPs and process maps.
5. Implementation and going live with the new ITSMS system
6. Training your employees about the newly developed ISO 20000:2018 Information Technology – Service Management System for effective implementation.
7. Internal auditor training and conduct of internal audit
8. Assistance in closure of the ITSMS internal audit findings and ISO 20000:2018 Information Technology – Service Management system improvement.
9. Pre-assessment audit if required to check readiness of the organization for the final certification audit as per ISO 20000:2018 standard and carrying our required corrections / corrective actions to ensure your organization is 100% ready for the certification audit.
10. Coordinating with the certification body on your behalf if required and scheduling the final ISO 20000:2018 certification audit for your organization.
11. Support during the certification audit to ensure your organization gets ISO 20000:2018 certification without any hassles.
12. Ongoing assistance post certification for improvement of your Information Technology – Service Management System.

Our services in the field of ISO 20000

ISO 20000 Consulting:

1. We provide professional, comprehensive yet simple to implement ITSMS consulting solutions to help you plan, design, implement, certify, maintain and improve ISO 20000:2018 ITSMS. Our consultants with rich ITSMS experiences guide you through various phases effectively. Our ISO 20000 ITSMS consulting services in Philippines saves you money, time, resources and help you achieve ISO 20000:2018 certification in the most optimum manner.
2. Our ISO 20000 consultant in Philippines deploy a proven approach for a result oriented ITSMS in your company. ISO 20000 ITSMS consultant in Philippines from our organization ensure we remain with your till you get certified and we even provide assistance in selection of the most appropriate and reputed certification body with global accreditation.

ISO 20000 Training:

1. We provide public and in-house ISO 20000:2018 ITSMS training programme to cater the varying needs of various organizations in Philippines. The best tutors and internationally acclaimed instructors ensure our ISO 20000:2018 training program not only meet your organization’s requirements but help you enhance competence of your team and drive continual improvement in your origination.
2. We provide the following ISO 20000:2018 training in Philippines:
  1. ISO 20000:2018 Lead Auditor Training in Philippines
  2. ISO 20000:2018 Awareness Training in Manila
  3. ISO 20000:2018 Internal Auditor Training in Cebu
  4. ISO 20000:2018 ITSMS implementation training in Philippines

ISO 20000:2018 Certification

1. Our ISO 20000:2018 certification services provide a turnkey solution to organizations looking for the maximum value of their money while optimizing on the resources use. We take care of every details while working closely with your team to ensure ISO 20000:2018 certification in time as per a pre-defined project and implementation plan.
2. Post successful implementation, one of the global certification bodies like BSI, SGS, TUV, DNV, BV, LRQA, SNR, QEC, LMS, QSCERT may be contacted for certification audit and issuance of ISO 20000:2018 certificate. We carry required expertise and experience to ensure a successful, smooth and deviation free ISO 20000:2018 certification in Philippines.

ISO 20000 ITSMS Software

1. We the only ISO consulting company globally that provides an ERP kind of automation for ISO 20000:2018 Information Technology – Service Management System through ITSMS software in Philippines. Our ITSMS software MyEasyISO make ISO 20000 ITSMS implementation, certification and maintenance simple, easy, quick and employee friendly while saving you money, resources and time.

We are the best ISO 20000:2018 certification provider in Philippines providing fastest services of ISO 20000 consultants in Manila and ISO 20000 ITSMS trainers in Cebu.

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Why Sterling International Consulting for ISO/IEC 20000 certification in the Philippines?

Because we prepare you for the assessment that actually happens. Our ISO/IEC 20000 consultants — led by reviewers with 16+ years across QHSE, ISMS and FSMS systems — have sat on both sides of the audit table, so your ISO 20000 certification in the Philippines project is built around what assessors genuinely probe: ticket data sampled against SLAs and changes traced end to end. Every engagement opens with a one-week gap assessment, quotes from evidence rather than guesswork, and declares you ready only after our own internal audit finds what an external assessor would.

The result: first-attempt success, systems your team runs without us, and surveillance visits that stay boring. Talk to an ISO/IEC 20000 consultant today.

What makes us different

Most ISO/IEC 20000 consultancies sell documents; we build operating systems and prove them before the external assessment. No template dumps — documentation describes your organization, proportionate to its size. No abandonment at audit week — we sit beside you through every stage. No revision surprises — systems built today are aligned to current editions and the coming cycle. And no vague guarantees: the method is the guarantee — readiness declared only after our internal audit closes every gap we would write up ourselves. ITSM certification should ride your existing tooling: we formalize around the ticketing stack you run, never beside it.

Our ISO/IEC 20000 services in the Philippines

End-to-end or exactly the piece you need — Manila, Cebu and nationwide:

ITSM gap assessment — processes and tooling against ISO/IEC 20000-1:2018
Service management system implementation — catalogue, SLAs, incident/problem/change discipline
Evidence engineering — turning ticket data into audit-grade records
ITSM training — process owners and internal auditors
Certification support — through the audit
Integration with ISO 27001 — one system for service quality and security

Request a proposal for any service →

Effivity — ISO/IEC 20000 software that does the heavy lifting

For clients who want the system digital from day one, we implement ISO/IEC 20000 on Effivity, the cloud ISO management software: service catalogues, SLA tracking, incident and change workflows — pre-mapped to the standard, so documentation, audits and records live in one place instead of shared drives. Consultants build the system; Effivity keeps it effortless to run and always audit-ready. See Effivity in action or ask us for a guided demo.

How to get ISO/IEC 20000 certified with Sterling

Week 1: gap assessment at your facility — true distance, cost and timeline. Weeks 2–10: implementation sprints, documentation on your processes, training for your team. Then: internal audit, findings closed, external assessment with us beside you. Typical ISO/IEC 20000 timeline: 3–6 months around your ITSM tooling.

Start your ISO/IEC 20000 project this week

Call +63 977 815 1204 · email info@iso-philippines.com · or request your free ISO/IEC 20000 quotation → — free initial consultation, gap assessment in one week, quotations within 48 hours.

Meet the people behind your ISO 20000 project in the Philippines

Every ISO 20000 project we deliver is led by a Sterling consultant — not a helpdesk queue. Our implementation team is based across the country, in Metro Manila, Cebu and Davao, so gap assessments, training days and audit-week support happen at your site, whether you operate in Luzon, the Visayas or Mindanao.

Mark Santos

Metro Manila · Lead Auditor, Lead Implementer & Trainer · 10+ years in ISO & GRC

QHSE (ISO 9001, 14001, 45001) and ISMS (ISO 27001)

Zia Bautista

Cebu · Lead Auditor & Lead Implementer · 12 years in ISO & GRC

QHSE, food safety (ISO 22000, HACCP, FSSC 22000), GRC and Business Excellence

Ann Reyes

Davao · Lead Auditor, Lead Implementer & Trainer · 10 years in ISO & GRC

ISMS (ISO 27001), PIMS (ISO 27701), information security and cybersecurity

Asuncion Villanueva

President · 12 years across QMS, ISMS and HSE

Directs project delivery from the Makati head office and the Cebu and Davao offices; specialises in business development, project management and people management.

Talk to the expert nearest you: book a free ISO 20000 consultation → — we work on-site in Metro Manila, Cebu, Davao and nationwide.

ISO 20000 case study in the Philippines: world-class IT service delivery, verified

The client. A large IT/ITES provider with global clients — infrastructure management, cloud services, helpdesk support and data analytics across multiple delivery centers.

The challenge. Service quality varied between delivery centers and SLA breaches were creeping in; global clients demanded third-party-verified security; and managing diverse client environments needed a systematized ITSM approach.

What Sterling did. We assessed IT service processes, data flows and vulnerabilities across sites, then built an integrated system combining ISO 9001, ISO 27001, ISO 27701 and ISO/IEC 20000-1 — structured incident, problem and change management, SLA tracking, security dashboards — and prepared the organization for a SOC 2 Type 2 audit alongside the ISO certifications.

The outcome. Standardized service delivery with proactive SLA monitoring, strengthened global data protection, and the certification set that enterprise vendor-risk teams ask for.

“The ISO management system standards and SOC 2 audit were not just about compliance; they changed how we operate. Sterling helped us become a world-class IT service provider.”

VP of Operations, client company — from the full case study

Client identity withheld under our confidentiality policy; the detailed case study is available on request. Want the same outcome? Request a free gap assessment →

ISO/IEC 20000-1 consulting — what you should ask us

What does an ISO/IEC 20000-1 consultant actually deliver?

From gap assessment to the final assessment: scoping the service catalogue, formalizing incident/change/SLA processes around your existing tooling, building evidence discipline, then internal audit and certification support. The deliverable is not a binder — it is your team operating a system that survives an auditor sampling tickets against SLAs and tracing one change end-to-end, and keeps surviving after we leave. Knowledge transfer is explicit throughout: your people run the system, and we make them capable of exactly that.

Do you deliver ISO/IEC 20000-1 consulting outside Manila and Cebu?

Yes — onsite engagements run nationwide, with a hybrid model (onsite for the heavy phases, remote for reviews and coaching) keeping costs sensible for provincial sites. What never changes: the gap assessment and the pre-assessment internal audit happen at your facility, because that is where the real findings live.

How do we know we will actually pass?

Method, not promises: readiness is declared only after our internal audit closes the gaps an external assessor would find. ITSM audits read your ticket data — the system is built around the tooling you already run, not a parallel bureaucracy. Ask us for reference engagements in your sector — any consultant who cannot name comparable projects is guessing with your budget.

Start with certainty: a one-week gap assessment tells you the true distance, cost and timeline before you commit — request yours.

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